- All tickets are subject to availability

- Season ticket sales will be taken either by post, telephone or in person and Season Tickets paid for by cheque or credit card will not be released until the funds have been cleared.

- All new requests for Season Tickets must be applied for using the Club's application form which can be accessed from the Ticket Office and on the Club website.

- All first requests for concessionary tickets must be accompanied by some form of original ID ie passport, birth certificate, photocard driving licence or pension book, and two passport sized photographs

- Student concession requests (ie those who are studying in further or higher education) must be accompanied by a card or letter issued by the institution where you are studying; this applies to new applications and also current season ticket holders with this change in circumstances.

Please note that all student concessions will be reviewed at the beginning of October to confirm your student status following the release of results in August.

- All those with concessionary tickets will be issued with a card from Colchester United to be produced when purchasing further tickets and on entrance to the ground. Concession cards will carry your personal reference code and your photograph.

- Every person attending a match will have to purchase an appropriate ticket irrespective of age.

- Upgrading of match day tickets will be subject to availability and must be requested at least 24 hours prior to kick off.

- Refund Policy can be found in the Club's Customer Charter.

Family Seating and Standing
Family tickets in Terrace 6 (The Family Enclosure) can only be purchased with the intention that an adult and child, up to and including 12 years of age, attend together.

Tickets can also be purchased for additional children up to the age of 16 years. Adults may only buy a ticket in this area if accompanying a supporter with a Family Ticket, one child can be accompanied by up to two adults only.

We do understand that there may be times that the child will not be able to attend the game, but we do not want to penalise the adult(s) by not allowing them to attend.

Ticket holders will need to contact the Ticket Office in writing/by email, of their wish to attend without the accompanying child, giving the date of the game in question.

This should reach us no later than 48 hours before the day of the game. This then allows us to notify the Safety Officer and Turnstile Operators so that they will give you access to your usual place.

If the child cannot attend a particular game, another school age child could use the ticket, or if you have sought permission at least 48 hours in advance of the game in question, we would consider upgrading the ticket to allow another adult to attend with you.

All of these options are subject to monitoring and will be at the discretion of the Safety Officer and Ticket Office Supervisor.

Concessions
- Child (in full time mandatory education)
- Student (in further and higher education) - only available in Terraces 3 and 4
- 60+
- Disabled